Frequently Asked Questions
Looking for answers about Bore Logic’s products, services, or support offerings? You’re in the right place.
Service & Maintenance Solutions
What does your rig start-up support include?
Rig commissioning, operator onboarding, performance tuning, and safety checks. We make sure you’re ready to drill with confidence on day one.
Can I get on-site training?
Yes. We offer hands-on, in-field training as well as remote sessions depending on your equipment and team needs.
What’s involved in scheduling maintenance?
Just reach out to our service team. We’ll coordinate a site visit or remote assessment and set you up with a preventive plan tailored to your rig’s condition and usage.
Do you offer extended warranties or service plans?
Yes. Our extended plans cover priority support, scheduled inspections, discounted parts and service rates, and more.
Product & Technical Support
What’s the right rig for my application?
Our team will work with you to understand your drilling conditions, site constraints, and performance goals. From compact urban rigs to full-size geothermal systems, we’ll help you spec the right machine.
Where can I find technical documentation and product manuals?
All rig manuals and component documentation are available through our customer portal or by request from our support team.
Can your rigs be customized?
Yes. Bore Logic rigs can be tailored to meet regional regulations, specific soil types, and project needs. We specialize in configuring tooling, power systems, and mobility features for job-specific efficiency.
What’s the typical lead time for a rig order?
Lead times vary depending on model and configuration. We’ll confirm availability and estimated delivery windows during your quote process.
How does shipping work for large equipment?
We coordinate freight logistics and ensure safe, insured transport to your destination. Our team will walk you through site prep, unloading needs, and what to expect at delivery.
Emergency Repairs & Downtime Solutions
What should I do if my rig breaks down?
Call our 24/7 support line. We’ll initiate a remote diagnostic and dispatch a technician if needed. Our goal is to minimize your downtime and restore full functionality as quickly as possible.
Do you stock replacement parts?
We carry both OEM and aftermarket components for fast turnaround and budget flexibility. Critical parts can be shipped overnight depending on location and need.
Is emergency service available after hours?
Yes. Our support network is designed to respond when and where you need us — even outside standard business hours.
Contact & Additional Support
Who should I contact for a quote or consultation?
Use our “Start a Conversation” form or call our sales team directly. We’ll set up a discovery call to understand your project and recommend next steps.
How do I find a local dealer or technician?
Our support team can connect you with nearby resources or schedule a service directly through Bore Logic HQ.
Do you offer financing or leasing?
We can connect you with trusted financial partners who specialize in construction and energy equipment financing.
What are your customer support hours?
Support is available Monday through Friday, 8 AM – 6 PM EST, with emergency support available 24/7.